CloudTalk: pricing, plans and features
Cloud call center with local numbers in 160+ countries and CRM integrations on Essential and above.
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We haven't run our own tests of CloudTalk yet. This page summarises its public pricing and feature pages, checked 17 October 2026. Hands-on notes will appear here once we have used it. How we work
What it offers
- Local numbers in 160+ countries on every plan.
- IVR, call routing and queues, and call recording on every plan.
- 95+ CRM integrations from the Essential plan.
- A 14-day free trial with no credit card.
What to watch
- The Power Dialer costs €15 per user per month extra below the Expert plan.
- AI Conversation Intelligence is a paid add-on (€9 per user per month on annual billing).
- Recordings are kept for only 1 month on Lite and Starter.
- The Expert plan needs at least 3 users.
Who it suits
CloudTalk is a cloud call center for sales and support teams. It lists local numbers in 160+ countries on every plan, and IVR menus, call routing and queues are listed on all four plans. Its pitch is CRM depth: the pricing page lists 95+ integrations, although the two cheapest plans need an upgrade to get them.
How the plans work
There are four tiers, Lite, Starter, Essential and Expert, priced in euros on the page we read. Call recording is on every plan, but Lite and Starter keep recordings for one month while Essential and Expert keep them without a limit. The Expert plan needs at least three users.
The part to read carefully is the dialers. The Power Dialer is a paid add-on on the three cheaper plans and is included in Expert. A Smart Dialer comes with Essential and above, and a separate Parallel Dialer is another add-on. Voicemail drop is described as part of the dialer add-ons rather than the base plan. If your team makes outbound calls all day, price the plan together with the dialer, not just the headline seat price.
What to check before you buy
- The total with add-ons. Power Dialer is €15 per user per month on annual billing, and AI Conversation Intelligence is another €9 per user per month, as listed on the pricing page.
- Your currency. The page we read was priced in euros, with a dollar toggle.
- Recording retention. One month on the two cheapest plans may not meet your compliance needs.
- Number rotation. The pricing page lists local numbers and automatic outbound number selection but does not mention number rotation.
CloudTalk plans and prices
| Plan | Price | What it adds |
|---|---|---|
| Lite | €19 annual · €27 monthly | One ring group. Recordings kept for 1 month. CRM integrations need an upgrade. |
| Starter | €25 annual · €34 monthly | Recordings kept for 1 month. CRM integrations need an upgrade. |
| Essential | €29 annual · €39 monthly | 95+ CRM integrations, unlimited recording retention and the Smart Dialer. |
| Expert | €49 annual · €69 monthly | Minimum 3 users. Power Dialer included, plus the Salesforce ecosystem. |
Prices and features are read from each provider's own pricing page (checked 17 October 2026). They change often and can differ by country and currency, so confirm on the provider's site before you buy. “Check” means the pricing page doesn't say, or we haven't verified that app yet.
CloudTalk features
| Feature | Status | What the provider says |
|---|---|---|
| Power dialer | Add-on | €15 per user per month on annual billing for Lite, Starter and Essential; included in Expert. |
| Predictive dialer | Check | Lists a Smart Dialer (Essential and above) and a Parallel Dialer add-on (€39 per user per month) rather than a predictive dialer by name. |
| Call recording | Included | On every plan. Lite and Starter keep recordings for 1 month; Essential and Expert keep them without a limit. |
| IVR and auto attendant | Included | Call flows and IVR on every plan. |
| Call routing and queues | Included | Routing, queues and skills on every plan (Lite has one ring group). |
| Voicemail drop | Add-on | Described as part of the Power Dialer and Parallel Dialer add-ons. |
| Local presence | Check | Local numbers and automatic outbound number selection are listed. Number rotation is not. |
| SMS and MMS | Included | International SMS and MMS listed on every plan. |
| CRM integration | Some plans | 95+ integrations. Lite and Starter need an upgrade; Essential and Expert include them. |
| Call analytics and reporting | Included | Analytics and dashboards on every plan. |
| Call monitoring (listen, whisper, barge) | Included | Live monitoring listed. Listen, whisper and barge are not itemised. |
Shortlist CloudTalk if you want a full call center with IVR and routing on every plan, a CRM-heavy workflow, and numbers in many countries.
Look elsewhere if you mostly make outbound calls and want the dialer cost included in the seat price.
Questions about CloudTalk
Does CloudTalk include a power dialer?
Only on the Expert plan. On Lite, Starter and Essential the Power Dialer is an add-on at €15 per user per month on annual billing, according to the pricing page we read.
Does CloudTalk have a free trial?
Yes. The pricing page offers a 14-day free trial with no credit card needed.