Power dialer: how it works and which apps list it
What a power dialer does
A power dialer works through a list of contacts for you. When a rep finishes a call, or the wrap-up timer ends, the dialer places the next call automatically. It dials one number per available agent, so when someone answers there is always a rep ready to talk.
That removes the slow parts of manual calling: finding the next number, copying it, typing it and waiting through rings. Most power dialers also skip or log voicemails and no-answers automatically, and many can drop a pre-recorded voicemail so the rep moves straight on.
How it differs from other dialers
- Progressive dialer. Also one call per agent, but it dials only when the agent is ready and has the contact record on screen. Many products use "power" and "progressive" interchangeably.
- Predictive dialer. Dials several numbers per free agent and connects only the answered ones. More talk time, but if too many people pick up at once, some calls are abandoned.
- Preview dialer. Shows the contact first and waits for the agent to press dial.
Who it suits
Power dialers suit small and mid-sized outbound teams, B2B selling where the rep needs context before talking, and teams that can't accept abandoned calls. If your list is large and you have many agents, a predictive dialer gets more talk time per hour, at the cost of compliance work.
What to look for
- Lists and campaigns. Upload, de-duplicate and schedule lists, and set how many times to retry a number.
- Voicemail drop and dispositions. One-click outcomes, with notes saved to your CRM.
- Pacing and wrap-up control. How long reps get between calls.
- Caller ID handling. How numbers are rotated and monitored for spam labels.
- Price. Some products include the power dialer in the seat price; others sell it as an add-on.
Which apps list power dialer
From each provider's own pricing page. “Check” means the page doesn't say, or we haven't verified that app yet.
| App | Status | What the provider says |
|---|---|---|
| CallHippo | Add-on | A separate product. The page says there is no free power dialer; its price isn't on the main pricing page. |
| CloudTalk | Add-on | €15 per user per month on annual billing for Lite, Starter and Essential; included in Expert. |
| JustCall | Some plans | From the Pro plan. |
| KrispCall | Check | Not verified yet. |
| PhoneBurner | Included | Unlimited power dialing on every plan. |
| Quo | Check | Not listed on the pricing page. |
| Readymode | Check | Not listed on the pricing page. |
FAQ
What is the difference between a power dialer and an auto dialer?
Auto dialer is a general term for software that dials for you. A power dialer is one type: it dials one number per available agent, as soon as the agent finishes the previous call. Predictive and progressive dialers are other types.
Does a power dialer drop calls?
It should not. It only dials when an agent is free, so someone is ready if the call is answered. Abandoned calls are a predictive dialer problem.